Here some of the procedures must be followed. We only accept exchanges. No refund is allowed.

• Contact us straight away for more details regarding the return process.

• Our returns guarantee entitles you to return the product within 4 days of having received it. The item must be in its original condition, unworn, unused, unaltered, and free of damages by customers.

• You have the right to open the package and check the contents but the product must be returned unused.

• Item must be returned with tags still attached and must be in the original packaging complete with the original receipt

• Please note that the exchange of items is subject to store availability.
  

You MAY NOT return for exchange :

• Accesories such as brooch(es), mask(s), paperbag(s), totebag(s), box(es) and such are not returnable.
• Pre-order item(s).
• Sales items and purchases made with discount codes or coupons.
• Damaged, washed, altered, and worn item(s) are not returnable by any chance.

The important thing to note is that we will not entertain any exchange/refund at the boutique if you order online.

Please contact our customer care team by whatsapp-0182188396 if you have any further questions.